News & Notices

  • Say Hello to Your New Cleaner, Clearer Bill.  You will begin seeing new-look bills from LAWCO in the mail soon.  These new bills will have all of the same account information in a more organized, and easy to read format.  Your billing cycle will remain the same.  Read More
  • Why Is It Important to Weather/Freeze Protect My Backflow Preventer and Piping?  Another major freeze event in south Louisiana and another rash of broken customer backflow preventers (BFP) and pipes that were not properly freeze protected.  During major freeze events with extended sub-freezing temperatures, it is critical that any water piping and/or water carrying devices that are above the ground be protected from freezing.  During a freeze event, the water within the piping or backflow preventer can freeze and expand causing the pipe or BFP to break and result in a major water leak in the customer's plumbing and adversely affect the water system during times of heavy demands or water use.  Improper freeze protection and the resulting broken water pipes or BFP's can mean expensive repairs or replacements of damaged equipment, significantly higher water bills and service fees, water service interruption until repairs or replacements have been completed for the customer, and, greater demand and stress on the water utility company to adequatly provide water service to the community.  What can you do to weather/freeze protect your water piping or BFP device?  Read More
  • Water Pipe Freeze Protection and Water Conservation - For Freeze protecting water pipes, the first step is to keep your residence heated.  The heating system in the home can help to keep waterlines from freezing.  Wrap water pipes with foam insulation and hold the insulation in place with duct tape.  Secure thermostatic heating tape around the pipe with duct tape; plug the heat tape into a nearby receptacle to help maintain a constant pipe temperature.  If the residence will not be heated or unprotected plumbing is exposed to the sub-freezing temperatures, then draining the plumbing lines is the best form of freeze prevention.  Read More
  • Notice of Adjustment in Retail Rates - Interim Rates - On March 29, 2022, Louisiana Water Company (LAWCO) filed an application for rate relief with the Louisiana Public Service Commission (LPSC Docket No. U-36318).  The application is currently under review.  While the application is under review, the Company respectfully requested immediate interim rate relief due to increased costs the company experienced in 2021 and continues to experience today.  On April 27, 2022, the LPSC approved an interim rate increase of 4.31%.  Read More
  • Coronavirus COVID-19 Advisory & Safety Precaution - LAWCO Customer Service Office Lobby Closures  The safety and well-being of our employees and our customers remain our highest priority.  In an effort to minimize person to person exposure to the Coronavirus COVID-19, LAWCO will close the customer service office lobby in all LAWCO service areas effective March 17, 2020 until further notice.  Read More
  • Annual Backflow Preventer Inspection Notices   The Louisiana Department of Health and Hospitals and the Louisiana State Plumbing Code require field testing of all backflow prevention assemblies annually and that a copy of this test report be submitted to your local water utility supplier.  Louisiana Water Company mails Annual Backflow Preventer Inspection Notices to customers prior to the previous year's inspection date.  Read More 
  • LAWCO Warns Customers of Fraudulent Phone Calls   Fraudulent callers are calling LAWCO customers in several of our service areas demanding immediate payment of water bills or face water service disconnection.  LAWCO reminds all customers that the company will not call or pressure customers for payment.  Read More
  • How much is my water bill?  When is my water bill due?  Learn More About Our Automated Telephone System.  Read More
  • Buyer Beware - Water Service Line Coverage - It has recently been brought to our attention that a company is mailing out solicitations to homeowners offering water service line insurance coverage.  Louisiana Water Company has no affiliation with this organization and has no knowledge of this and does not endorse this solicitation.  Read More

Understanding Your Bill

We want to make reading your bill as easy as possible and clear up any confusion. Take a moment to read this explanation of your bill so that you know each important part of your bill.

From due date to account number, it's all explained right here. 

Click here to find out more »

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Backflow Preventers

As your community water supplier, we have an obligation to take every precaution to prevent contaminants from entering the water system.

Do you need to install a backflow preventer? Who can install, inspect or test your backflow preventer?

Click here to find out more »

backflow preventer